EZCreditSweep Refund Policy
Last Updated: July 28, 2023
At EZCreditSweep, customer satisfaction is our top priority. We understand that sometimes, our digital products may not meet everyone’s needs. Please take a moment to read our Refund Policy to understand how we handle refund requests for our Credit Information Pack.
Eligibility for Refunds
Due to the nature of our digital products, we can offer refunds for the Credit Information Pack under the following conditions:
- Refund requests must be made within a limited refund window of 14 days from the purchase date. This allows customers enough time to review the product and determine if it suits their needs.
- We will only consider refund requests if the product has not been downloaded after purchase.
How to Request a Refund
To initiate a refund request, please contact our customer support team via the contact information provided on our website. Provide your order number and the email address used for the purchase. We will review your request and, if eligible, process your refund.
Processing Refunds
Refunds are typically processed within 5-7 business days of your request and will be returned via the original payment method. We will notify you via email once your refund has been processed.
No Refund Situations
We generally do not offer refunds under the following conditions:
- If the product has been downloaded or accessed after purchase.
- If the purchase was made more than 14 days ago.
Exceptions
In certain circumstances, if you believe the Credit Information Pack was not as described or if you encountered significant issues, we encourage you to reach out to our customer support team to discuss potential exceptions to our policy.
Legal Compliance
This policy is designed to comply with the consumer protection laws of the United States. If you are purchasing from outside the U.S., you may be subject to different consumer protection laws. We are committed to meeting the requirements of such laws, and will accommodate refund requests accordingly.
Updates to this Policy
We may occasionally update this policy to comply with changing laws or to reflect new business practices. It’s encouraged to check back regularly for any changes.
Contact Us
If you have any questions about our Refund Policy, please contact our Customer Service team.